At Valencia Gear, customer satisfaction is our priority. If you’re not satisfied with your purchase, please refer to our return and refund policy below:
1. Eligibility for Returns
We accept returns within 7 days from the date of delivery, provided the item is unused, in its original packaging, and in a saleable condition.
2. Return Process
To initiate a return, please contact us at [email protected]. Once your return request is approved, we will provide instructions on how to return the item.
3. Refunds
Refunds will be issued via cash on delivery. If the return is accepted, we will refund the amount to the original recipient of the order.
4. Non-Returnable Items
Items that have been used, damaged, or altered are not eligible for return.
5. Shipping Costs
Shipping fees for returned items are the responsibility of the customer, except in cases where the product was defective or damaged during shipping.
6. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately at [email protected] to resolve the issue. We will provide a replacement or refund as appropriate.